I pulled this from another thread - there are multiple threads about this issue! The below is from someone else so I can't answer anything about it; just thought I would pass on
"OK, I just got off the phone with Calif Franchise Tax Board (FTB) after nearly a 2-hour wait on hold. The FTB rep said she did NOT see my California return in their system. She said she's getting lots of calls from TurboTax customers. I then asked her what are my options? I asked her whether I can print a hard copy of my California return and mail it to Franchise Tax Board? She said, yes of course I can mail a hard copy. I then asked her, What happens if the FTB receives the hard copy, then the FTB receives the e-filed one? She said not to worry, if they receive a duplicate, they'll simply process one and not the other. She said that once the FTB receives the hard copy, an employee simply "scans" it into their system. But she assured me that only ONE copy (either hard copy or the e-filed copy, whichever they receive first) will be processed. I told her that I may wait 2 or 3 weeks more to see if my e-filed return is processed. ALSO (and this is VERY important), I asked her does California FTB "pull" our returns from the Turbotax servers? And she said NO, they do NOT. Turbotax "pushes" (sends) them to the agencies (whether it is the IRS or the states). So these TurboTax experts on here are NOT telling us the true story. Here's the address for the California FTB: P.O. Box 942840, Sacramento, CA 94240 - 0001 . I sincerely hope and pray that TurboTax sends our returns over to California FTB asap. But at least this is an alternative. Blessings to us all"
