California information worksheet

[Lilliana4g]

Foreign country must be entered

[mesquitebean]

If you have a specific question, go ahead and ask it.   Then, hopefully, someone familiar with your issue will be able to comment.   Also please state what product you are using--Online TurboTax or desktop software.

[wolfe6000]

I am at the point of filing my taxes - IT-201 as a NY resident and 540NR as a CA non-resident. I am told that the street address must not be entered on the California information worksheet for e-filing and should be entered instead on the federal information worksheet. I have my address on the federal worksheet; it does not matter what I have on the CA worksheet - correct address, nothing, giberish - I am stuck in a do loop. Any suggestions for a fix?

[MonikaK1]

Other users who have experienced this issue found that these steps resolved it:

1. Edit street address section of Personal Info section of TurboTax. Even if no changes were made, select Edit and then save the entry again.

2. Save file

3. Close TT

4. Open it again

5. You should then be able to transmit returns

@wolfe6000 

[wolfe6000]

Hi MonikaK1 - thanks for the reply. Unfortunately I tried this three times and always got the same response. The kicker is that I am given the option of filing my return by mail, and California will not accept that!

[wolfe6000]

Not sure if this is relevant - I am using the Mac version of TT

[DaveF1006]

It depends. I would suggest contacting Turbo Tax phone support to see if they can lead you out of this loop. Before you call, try this to see if this works..

If this is appearing in Check This Entry screen, please do the following.

1. Remove the information that is entered in this field
2. Click on Continue and remove any other information in other fields that generate the same error
3. Continue through until you start to get the following errors Address must be entered, do not enter any information at this point
4. Click on the Personal Info tab and review the information, Enter the missing information by selecting Edit. If there is no missing information simply continue through the Personal information section.
5. Close or sign out of TurboTax. If you are using TurboTax Desktop choose to save return when prompted to.
6. Open TurboTax or Sign into your TurboTax Online account
7. Click on the review tab and see if this removes the error.