CA state tax always got rejected even TurboTax checked and said no error (tried at least 8 times already)

[zzhan_wa]

The email contains this error message "CA-Return/CA-ReturnData/CAForm3840/ScheduleA/TotalCADeferredGain - Your California return could not be processed for electronic filing due to missing or invalid data on Form 3840 - California Like-Kind Exchanges. You must provide the full description of the property given up."

I followed the instruction and tried to fix the issue. Then TurboxTax checked and said no error. I e-file it again and still got rejected by CA.

[JotikaT2]

It depends.

Did you receive a different error message?  Please see the following link for guidance on how to fix a rejected return.

How to fix a rejected return

If you are unable to resolve the electronic filing issue, you may need to mail in your state return instead.

Switch from E-file to mail

[zzhan_wa]

It's always the same error message. It's so frustrating. Not sure I understand the reason of "switching to mail": why is the mail can solve the rejection from e-file? 

What CS number I can call to request the refund for CA e-file fee I already paid?

Thanks 

[eskimofo]

I am having the same problem. My EFile Federal has been accepted.

Today I got an email saying my California State Return EFile was rejected.

I opened TurboTax 2020 on my laptop and updated the software. I went to my return and there was nothing for me to change.

I resubmitted EFile and shortly after I got another email and text message that it was rejected.

I am not going to submit again until we can get an answer from Intuit.

[Tracit13]

Same thing happened to me.  CA was rejected twice but I am not seeing what needs to be changed and review shows no errors!  Frustrating!

[wyu29]

I have the same problem. I did everything Turbo recommended to do and get my California tax return rejected again. Can someone from Turbo tax address this issue?

[CarissaM]

Some of you have noticed an issue where your return has been in a pending status multiple days. This pending status means we noticed an issue that may have caused your return to be rejected and are doing an extra review to assess the reason it was flagged, resolve it for you, or identify what you need to do to ensure everything is accurate and your return is accepted.  

If this applies to you, we will be sending you an email within 48 hours with confirmation that your return has been filed, or instructions for any additional steps that need to be taken to ensure an accurate return is filed, accepted, and you receive every dollar you deserve. We apologize again this has caused a delay in receiving your refund.

[jonnydog]

your message ssid that today's update would fix YOUR ERROR so that California would accept my return.

After following your directions, the fix to line 91 on form 540 has not been fixed.

We have used intuit turbo tax for years.

We have paid for your accuracy.  

Please resolve this and fix our return 

[cjpolanco]

I'm having a rejection issue as well. 

On 2/16 i got this as the reason for rejection

CA-Return/CA-ReturnData/CAForm3849/PASReconciliation/TotalPAS - Your California return could not be processed electronically due to missing information on Form 3849 Premium Assistance Subsidy

Checked TurboTax and they said it was an error on their part and it would be fixed on 2/18. 

2/18 rolls around and i resubmit now I'm getting this error as reason for rejection:

CA-Return/CA-ReturnData/CAForm540NR/ISRPenalty/PaymentsAfterISRPenalty - Healthcare coverage information in the return is missing or invalid. Please double check your entries.

I've quadruple checked all my info and even waited 20 minutes to speak with someone, they were of no help and had the balls to ask me to upgrade to a more expensive version of TurboTax to see if it would help. This seems more like a bug on Intuits end than a user error. 

I will try to call one more time, I know ill have to wait 20 minutes to talk to someone, if it doesnt get fixed or at least let me know what it going on, Intuit, you lost a customer. 

[Anonymous]

TurboTax has been aware of this issue and has been working diligently to address this.  Thank you for your patience as we continue to work through the unique challenges that multiple last-minute tax changes have presented to programming.  We are very aware of how important processing our customers' returns are, and wish to resolve this as soon as possible

[kelleyscuties]

Mine too . Then I read that the new software will be ready for downloading Feb 26, 2021

[zzhan_wa]

Almost a year later, and no resolution for the issue and no one from TurboTax reach out. I'd say TurboTax is more interested in charging customers money than to provide real service to customers. A pathetic corp.

[kelleyscuties]

I have been having the same problem. Mine states: 

What happened

/CA-Return/CA-ReturnData/CAForm3849/PASReconciliation/TotalPAS - Your California return could not be processed electronically due to missing information on Form 3849 Premium Assistance Subsidy.

What is this?? What does it mean?

[JotikaT2]

California requires all residents to have health insurance coverage beginning in 2020.  You will need to review your answers in the state interview section to ensure you have answered all of the questions regarding the health coverage mandate.

1. Select State in the black panel on the left hand side of your screen when logged into TurboTax.
2. This will take you to a screen titled Let's get your state taxes done right.  Click continue on this screen.
3. You will see the following screen titled Status of your state returns.  Select Edit to the right of California.

Continue through the California screens until you see Did you have health insurance coverage in 2020?

Your answers in this section will prepare the correct form for the California health coverage reporting requirement.

[kelleyscuties]

I have the same problem. Was told it would be fixed 26th of Feb. We will see