2024 CA state download Home & Business not found

[kel36049]

I'm not able to prepare the state return.  I purchased my Premier 2024 Desktop through the employee purchase program.  I upgraded and paid $15 to Home & Business no problem.  I was able to prepare my federal.  The original included the state but everytime I start the state it goes into a never ending loop.  I opted to purchase a standalone state CA download.  I have the order confirm but no license code; it keeps telling me the same message: downloaded and updated but does not load.  I've been at this for two days.  I tried the fix, cleanstateby removing the state but still no download.  Everytime I call AI hangs up on me.

[VolvoGirl]

There is no "standalone state program".   It is included in Premier and Home & Business.  Did you pay the $45 to buy an additional state download?   You don't get a License Code for state.   I have Home & Business.  I haven't seen any posts having trouble downloading the state.  Here's a FAQ for it.......

State install looping error…..
https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/state-install-e-file-u...

By the way, why did you  upgrade to Home &  Business?  All the Desktop programs have all the same forms.   You just get more help in the higher version.