I'm not able to prepare the state return. I purchased my Premier 2024 Desktop through the employee purchase program. I upgraded and paid $15 to Home & Business no problem. I was able to prepare my federal. The original included the state but everytime I start the state it goes into a never ending loop. I opted to purchase a standalone state CA download. I have the order confirm but no license code; it keeps telling me the same message: downloaded and updated but does not load. I've been at this for two days. I tried the fix, cleanstateby removing the state but still no download. Everytime I call AI hangs up on me.
