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Level 13

Question

Why is my return still pending? (updated 3-16-21)

Forum|Forum|5 years ago
February 18, 2021
133 replies
8 views

***Closing thread 3/16.
Users are experiencing an accepted return with TurboTax and a pending status with the IRS. The IRS is doing its best to keep up with this year's circumstances. Please refer to the IRS Website: https://www.irs.gov/refunds for updates on your personalized situation.

2-26 Update: Why is my return still pending (With TurboTax?)
Earlier this tax season, many people noticed that their return was "pending" for more than the average 48 hours. This pending status meant we noticed an issue that may have caused your return to be rejected and did an extra review to assess the reason it was flagged, resolved it for you, or identified what you needed to do to ensure everything is accurate and your return is accepted.

---the majority of users should have seen a rejected or accepted status since that time.

New Mexico State, as of (2/26) is currently experiencing a backlog building up. This week, they are increasing the volume of returns retrieved, and expect to clear the pending backlog within the next few days.

If you are not filing with New Mexico and it's been 48 hours since you've submitted your return, please comment on this thread.

Check out this FAQ: Why is my return still pending?

Show previous replies

DR1212

Level 2

My federal return was submitted on Feb 12th. Eight days later it is still "pending" there has been no communication whatsoever from TurboTax, and I cannot find a way to speak to a real customer support representative. Anyone have any suggestions?

jaarmstrong10

Level 2

Filed on the 12th. federal accepted. received an email from turbo tax wait 48 hours or until Friday the 19th at 10 pm and you should receive additional instructions. Now Saturday the 20th 5:15 am Still Pending and no email. What is going on just rejected and let me refile.

amelaz86

Level 2

I actually wrote to one of the executives here is the email address

[email address removed] and he responded stating that he forwarded my email and an expert will take a look. I would recommend everyone who is having issues to contact them this will probably expedite them looking into the issues and fixing it.

gutshdon

Level 2

Filed weeks ago STILL PENDING Beyond frustrating Nothing but the sound of crickets from you folks. I see you did manage to debit my account GOOD JOB Yeah that's sarcasm

CO55

Level 2

My Federal Return has been accepted, why still after one week is my NM State Return still in Pending status?

Miguelhdz05

Level 2

I am the same way I don’t know what to do

ajwilliams8692

Level 2

Hi,

mine was in pending status, I called the IRS and they have no record on my taxes being submitted to the server. they suggested I file with another place since they were technically never filed. I filed thru FreeTax USA paid 20$ and it was accepted within minutes! I would try that. The system won't let you file twice, so if you file thru Free tax and it goes thru, it was never technically filed. Hope this helps!

sfiles59

Level 2

I filed my state return and got a post saying it was rejected on 2/17/21. I went in and fixed the error identified by turbotax and filed it again. Today, 2/20/21 it still says pending and I got an email reminding me to fix my rejected return. I checked again and it shows no errors, just pending. What is the problem here? I've never had a problem with Turbotax in the past.

Thank you, Sharon

amelaz86

Level 2

My state return it still pending!! It’s never taken this long. I can’t get anyone at TurboTax give me an update or explanation of why it’s still pending. This is not okay!!! I will definitely use a different tax prepping company next year! First the stimulus payment mess now this!!

TracyH

Level 2

Does anyone know how I talk to a real, live person? I went through the process on-line of identifying my issue and it gave me a phone number and a support ID. I called it, followed the prompts and it just keeps giving me an automated message that my State return status is pending. I know it is pending (and has been pending for 7 days)! That is why I am calling. I tried saying 'agent' but it keeps asking for more details, that just get me back to the same automated answer that my status is pending and check back in the app in 24-48 hours.

pemiruh308

Level 2

i never rceived an emai lsaying my fed and state returns were accepted

eaglebrook

Level 3

@GabiU I submitted my federal tax return (no state) on 2/14/2021 and got the first email (transmission confirmation), but never got the second email (accept or reject). It is still pending today (2/20/2021). What's next?

h--

Level 2

you sent me notice my state return was rejected and if i opened turbo tax it would tell me why. when i open turbo tax and select state tax it just starts to do it like a new return. i need clear instsructions !!! also my $20 backj if i cant get this done. Can i just print off a copy and mail it in as you say your software problem caused this. HOW DO I BRING UP A COPY OF THE COMPLETED TAX RETURN THAT WAS FILED.?

mslatinlady

Level 6

If you never receive your "rejection" from Turbotax, you might want to do what another user did, which is go to the California Franchise Tax board website directly and do your California return there and file it for free. You would just need to follow their instructions to create either a Basic Account or a MyFTB account. Keep in mind you must have already completed your Federal return before you can begin your State return on the Calif FTB website. I almost was going to do that, but since I was able to re-file my return through TurboTax, I didn't need to go through the State's website. But yes, lots of us agree that Turbotax should refund the $20 they charged us for e-filing to the state. It's the least they can do to redeem themselves for what we had to go through. Blessings.

Larry1014

Level 2

Well in my case when my Va state return was rejected I went to their web site and clicked fix my return and filed again (just a few clicks)and next day it was accepted. I filed both federal and state back in Jan and my federal refund was in my checking account yesterday. A few days wasn't a big deal so I am happy with their service. Hope everyone else gets their return straight soon.

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