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Level 2

Question

Efile failed. How to get state fee returned?

Forum|Forum|4 years ago
February 14, 2022
3 replies
48 views

Efile process first processes the state efile charge and then to actually efile. However, after 5 times that I kept getting an error that efile failed and I may need to file by mail, I finally mailed my forms instead of efiling. So, how do I get my efile fee returned??

Level 15

Do you mean in the CD/download? You paid the $20 state e-file fee but had to mail it? Contact customer support.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

coastalguyAuthor

Level 2

I tried to contact support, but could not find an online contact form. Also tried the chat, but after clicking down to the final chat access, clicking on the chat button did nothing. All it showed as a command was javascript(0), at the bottom. Have difficulty understanding talk on phone, so need either email or chat. Spent over an hour and gave up, now trying community, which as it turns out, results in my 1 for 85 successes using communities or forums.

Level 2

Paid for efile and the transmission failed

Level 15

If your return was rejected, please follow the instructions here to correct the return and refile.

Please let us know if we can assist with anything further. @STOKESSD

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 2

My file failed, so I mailed my return. How do I get a refund for the $25 charge.

Level 15

@imp1232 wrote:

My file failed, so I mailed my return. How do I get a refund for the $25 charge.

You will have to contact TurboTax support to have fee removed from your account. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax