Wont except my credit card expiration date

[TiffanyL]

@sunnymax14 

Can you please try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

You can also try a different web browser. If this does not work, please contact TurboTax customer support for assistance with this.

[Davo-1008]

The TurboTax Desktop and other product Purchase form for Credit Card Information continues in late March 2024 to NOT allow the purchaser (me ) to select credit card expiry months between 9 and 12.  As a result,    I CANNOT order my 2023 TurboTax Desktop product using my preferred USA credit card online.
There are many other customers having this problem.
Please upgrade this problem to have it fixed ASAP.

Of course there is the option to phone TurboTax customer service

to order, which may not be convenient or time efficient for some like me.

See other listing complaints using the following keywords

"credit card with an expiration date in 2024"

David Sommer

Retired Enrolled Agent

[CatinaT1]

Can you try to make your payment here? Let me know if you are able to successfully complete your purchase.  https://payments.turbotax.intuit.com/  

[Davo-1008]

Dear CatinaTI

The above link that you graciously provided to me 

requires both my TurboTax Order Number

and the USA Zip Code ( 52556 )

However NO TurboTax Order number is generated in Billing

for Windows TurboTax Deluxe One Time Purchase $ 80 Buy Now

unless all details are entered including a Credit Card "Expiration

Month" between January and August only.

The same CC expiration month data entry problem exists for Mac and 

other TurboTax products

CC Expiration Months 9 to 12 are still not accepted, so no TurboTax order is generated.

I am working on receiving a credit card that I can use

with an "Expiration Month" between January and August.

Any other suggestions other than calling customer service?

Cheers

David Sommer

Retired Enrolled Agent

[shochberg]

As of 1/27/25, this problem still exists.  Don't bother calling support - they have no solution for it that works, although they will put you through the ringer trying various non-solutions.

[VolvoGirl]

A user on this post got it to work
https://ttlc.intuit.com/community/taxes/discussion/unable-to-purchase-2024-turbotax-delux-as-desktop...

[shochberg]

THANK YOU!

Perfect.  

Still no excuse for TT not fixing this after more than a year.