See my question please. I am concerned about my return because of these questions. If you won't give me a complete answer to these questions then I won't be able to use your service next year.
You may have clicked "I'll Enter it Myself" (or comparable wording) rather than "Show Me How." (or comparable wording).
The SSA-1099 goes here: Federal > Wages and Income > Retirement > Social Security.
You must pay the TT fees to print the return prior to filing.