While checking my state (Iowa) return the system is telling me "Dividend Income Worksheet: Payer has too many characters." System doesn't take me anywhere to fix. Help?

[mpeterson2]

In years past the system gave same complaints and would take me to a form where I could truncate the names to make them shorter.  It's not doing that now.  Is there a bug in the workflow for 2023 state returns?

[Bsch4477]

Go to the dividend reporting in the federal return and truncate the name. 

[huntdan]

mine was a vanguard issue, go into your dividend section and shorten the vanguard name.  

[LindaS5247]

The part that is too long is the payer of the dividends. It allows 15 characters (including spaces).

Go back to your original 1099-DIV input entry and edit it to change the name of the payer to 15 characters or less. if you imported it, delete and re-enter it manually. 

Click here to enter your original 1099-DIV entry in your Federal return.

[PaulyZeeker]

Thank you, This information helped me so much ❤️

Linda is a life saver

[cbeneke1958]

I truncated the Dividend payers names to 15 <. Still get the error and it's stuck on my suffix , but won't take me to what it's saying is the error. I had to create a separate file for Iowa because I had to truncate the names to only the TIN. Still can't get past this error.

[mrncain27]

This did not work for me and I still can't submit.  Any other recommendations?

[AmyC]

After doing everything Linda said above, if it is still not working, follow these steps:

Desktop version: 

1. Delete the form 1099-DIV
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the form 1099-DIV, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

@cbeneke1958  @mrncain27 

[kmschulte16]

I've tried editing the name and deleting and re-adding the DIV file and neither worked for me....

[mrncain27]

I tried everything as well.   Nothing worked.  I had to print and file by mail which is  irritating. 

[bot207]

Error Message: Dividend Income Entry: payer has too many characters

Fixed:

Changed National Financial Services LLC to Nat. Fin. Ser. LLC to shorten the name

Changed Charles Schwab & CO. INC.  to Charles Schwab to shorten name