Two Employers, Same ID Number - Social Security Overpayment

I have two W-2s from two separate employers. I work for Loyola and receive part of my wages from the medical center and part from the university. They are both required to collect Social Security tax as though the other doesn't exist. They have the same ID number and the same first line in the employer name, but one has a second line in the employer name that reads "Agent for Loyola University." Last year, we were told to make sure we entered this second line accurately in order to get the refund for the excess tax, and it worked fine.

This year, I filled in numbers on the two W-2s saved from last year, but the software isn't recognizing them as separate employers. Instead, it is telling me to ask for a refund directly from my employer, which isn't possible. Does anyone know how to fix this?

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