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JonE2
New Member

TurboTax bug!!!! Navigation is broken!! Can't enter any data after 1099-R section. Click on Update Social Security it takes you takes you back to top of Income Summary section. Can't enter enter SS info

 
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2 Replies
SharonD007
Employee Tax Expert

TurboTax bug!!!! Navigation is broken!! Can't enter any data after 1099-R section. Click on Update Social Security it takes you takes you back to top of Income Summary section. Can't enter enter SS info

Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. 

 

Also, reboot your computer.

 

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TurboTax bug!!!! Navigation is broken!! Can't enter any data after 1099-R section. Click on Update Social Security it takes you takes you back to top of Income Summary section. Can't enter enter SS info

@JonE2 

 

If you ARE using the desktop software??

 

That is a long-running software BUG (that should have been fixed by now!!!!!).....and has happened to folks who had a Supporting Details (SD) sheet attached to one of the fields in last year's SS form.   

 

IF you switch to Forms Mode, and open the Social Security sheet that should be in there, you can make entries in the A, B, C, D lines there (they are labelled as to what to put in each line)....you may find that one of them has an SD sheet attached to it.   IF you delete the SD sheet before entering the data, you'll   get access to the line again AND to the interview for the SS when you go back to the interview.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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