Social Security Entry Page - 2024 Desktop

[jblakey]

The social security pager will not open to allow entry of info from 1099s. I have restarted the program, toggled between Forms and Step-by-Step and nothing works. I have used Turbo Tax for 20 years and this has never happened before. Please help.

[LindaS5247]

You could try logging out of the program, and clearing your cache and cookies. ‌

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Make sure all updates have been made to your TurboTax program.  

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If you have additional information or questions regarding this, please return to Community and we would be glad to help

[VolvoGirl]

Try the solutions in this post started 12/30/24

https://ttlc.intuit.com/community/retirement/discussion/can-not-update-social-security-2024-turbotax...

2023 note......

If you can't enter your Social Security in the boxes or there is a 0 in a box, try deleting the form. See this thread for things to try. See Critter-3 post for how to fix it.
https://ttlc.intuit.com/community/retirement/discussion/i-keep-attempting-to-enter-both-my-spouse-an...

In the box with $0 income double-click in that box and a Supporting Details window should open where you can enter the correct amount. Or highlight the box and use Ctrl + I to open the Supporting Details window