Process to amend 2020 taxes using 1040x NOT working

[ellis6970]

I am trying to amend my 2020 tax return without success after multiple attempts. My 2020 return was accepted last year and I didn't receive any notifications from the IRS about any problems with the return.

I have signed in using the same account as last year, and scrolled down to "Your taxes and documents." Under that I hit "2020" and then "amend 2020 taxes." When I click on "amend tax return" it starts "spinning" and takes me back to the sign in screen. I have done this many times without success. What am I doing wrong?

[CarissaM]

I would suggest you clear the cache on your browser, then try again. 

Please follow the instructions here to clear the cache on your browser. 

In case you need them, the instructions to amend your return are located here. 

If you are still having the same issue, please click here to contact customer support. 

[ellis6970]

I still can't make it work, and I have followed all the directions and tried the suggestions.

[RobertB4444]

As @CarissaM said above @ellis6970 it is time to contact TurboTax customer support if you have tried all of the steps and it is not connecting.  The only thing that I would suggest that you try if you have not is using a different web browser in order to log in to your TurboTax account.