My stimulus was sent today from the irs but to an account with the last 4 numbers of my social on the IRS app. Is it a typo? Will this still be sent to my turbocard?

[DavidS127]

If the direct deposit information in the Refund section of your Form 1040 is your social security number, your refund is being sent been applied to your Turbo Visa Debit Card issued by Green Dot.

You should review the following information:  

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit on 4/15. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

•  I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. Everyone is anxious to get their stimulus money, your patience is appreciated.   

For additional questions, including how to receive a check, please direct customers to our Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

[Schrissy73]

I can't get into the website and the phone number is not working. Money hasn't been deposited. IRS says that it has been deposited. Where is my stimulus money

[bradlyisdad]

Yeah I'm having the same issue.

I check the "got my stimulus" at the IRS website, says payment was sent April 15th, but has DD info as my social security number. I'm very confused on what is happening, and how I'll receive my payment.

[LC00]

We also had this happen! No money was deposited and the account number listed on the IRS website does not match the direct deposit information from 2018 or 2019 tax return. Instead it shows the last 4 of social. I wasn't able to find any other information about this except that the IRS website says they will be sending a letter within two weeks of the deposit date with details about what to do if you never received the deposit. 

[Price8868]

Same here. lost at what to do?! It’s us no Customer Support. Turbo Tax customer support just ends the call. Where’s our money?

[ABrooks0510]

The same thing happened to us. My greendot info was on the return so I don't understand this oversight. But the IRS sure as hell took their giant payment today on top of it! Turbo Tax and the IRS should have fixed that! 

[Dhopkins993]

I can’t get on my online account or call see if have a deposit 

[Doughyfreckles]

This is not the case for me thus far. The IRS says it was deposited today. Checked the Turbocard and it is NOT in fact deposited. Is Turbotax holding this? Is it being processed? 

[arid1991]

So screw TurboTax. I worked here also as a third party company rep and I do not care if I never get to work for them again. When I was working there, they did not have the resources to help the reps help you. Most likely when they put you on hold they are asking Tier 2 representatives. Those Tier 2 reps also have no idea what they are doing and 9 times out of 10 they are rude to Tier 1. I can honestly say, especially after working for the worst customer service client is I will never use this product again!! None of the reps who are answering care to get the actual information. Some reps told customers yes they will get it despite having fees or an advance, others stated no. The customers are waiting anxiously without a **bleep** answer. DO NOT USE THIS PRODUCT. Go to a better tax agent who will actually look at your information. They do not care about their customers or their employees. 

[arid1991]

Make sure the 4 digits you see on the IRS website match your card account information and not the last 4 of your social. This is a common issue happening and you may need to update the information. 

[Jrcblc84]

I used my turbo account to file my husbands taxes and we checked the IRS website and they said it was sent yesterday to my account but it has not posted.  Could it be because the account is in my name ? I'm not sure what to do. I cant get a hold of anyone

[Jrcblc84]

Same here but for my husband and I'm wondering if its because the account is in my name and I cant get a home of anyone. Its ridiculous 

[Jrcblc84]

Have you found out how to get ahold of them? This is ridiculous 

[Jrcblc84]

Same here. Have u found anything out? Its ridiculous.  We need to know what to do.