So screw TurboTax. I worked here also as a third party company rep and I do not care if I never get to work for them again. When I was working there, they did not have the resources to help the reps help you. Most likely when they put you on hold they are asking Tier 2 representatives. Those Tier 2 reps also have no idea what they are doing and 9 times out of 10 they are rude to Tier 1. I can honestly say, especially after working for the worst customer service client is I will never use this product again!! None of the reps who are answering care to get the actual information. Some reps told customers yes they will get it despite having fees or an advance, others stated no. The customers are waiting anxiously without a **bleep** answer. DO NOT USE THIS PRODUCT. Go to a better tax agent who will actually look at your information. They do not care about their customers or their employees.
