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If there is no entry in your physical 1099R, it is not a software problem. You could reach out to the issuer of the form for a corrected version if you feel it is in error.
There is a question in the 1099-R interview which asks if you are a retired Public Safety Officer. If you answer "Yes" the interview will follow up by asking if your employer took money out of your pension for health insurance. If you answer "Yes" the software will inquire how much was taken.
Thank you for your service.
You can't exclude them but you can enter them as qualifying medical expenses on the Sch A.
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