I would like to file from abroad. I withdrew my pension and need to report the coronavirus check. How can I receive help with Turbo Tax with no US phone number?

[DoninGA]

You can use the websites for TurboTax support - 

https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[ssolyom1]

I am making a complaint as I have requested here to have my account removed, but no one lifts a finger. On facebook, they read my messages only to ignore me. Look, I don't want to ask it once more as I will make an official complaint against this business. It appears that only the anticipation of profit moves you and you are unlawfully keeping my confidential data. Not to mention that ignoring my messages is highly unprofessional. This is my last request before proceeding to file a complaint against this business. I hope I was clear.

[DanielV01]

@ssolyom1  This is a public forum.  TurboTax takes protection of your data very seriously, but this public forum is not where we can address those types of requests.  Please contact customer support, which you can do following the instructions in the following link:  What is the TurboTax phone number?

[ssolyom1]

Daniel, you are not correct. The link you gave is absolutely no use. How many foreigners do you think have a US phone number? Because it requires one. I do not have any since I left the US. Just think about it! So this is exactly the place to uncover how you guys trip foreigners. They can't delete their account. On facebook messenger, they just keep repeating the same thing. I'm talking with a mindless bot. This is my last warning before I take action against this buisness. Instead of copy-pasting useless advice, delete my account immediately!

[ssolyom1 · Accepted solution]

Shame on TurboTax! They do not respond on facebook AT ALL, except for automatic messages of bots. Foreigners from Europe are unable to get in touch with them without purchasing abroad an American phone and getting a US phone number (impossible).

If you look at their facebook page, it's a wall of shame! It's full of complaints. They are tripping their customers over.

Here, the "experts" have ready made answers that do not help anyone, but they pretend they do. This is a big scam. Nobody has helped me removing my account from abroad. In fact, it is admitted here on the forum, that foreigners are lured here thinking that they can use TurboTax, when in fact in many instances they shouldn't. Stay away from this fraudulent service and report it to the authorities.

[ssolyom1]

Everyone, check the facebook page of TurboTax! You will see the reactions and stories of customers who were tripped and their requests were never answered. They have essentially zero customer service and it's a con organization with law suits against them.

[2021TTrequiresUSAphone]

Greetings,

I've lived in Thailand for 11 years  without returning to the USA.   I have no USA phone number or current  D.L.      I do however have my current passport and an  2017 expired  Calif. DL.

Can I use Turbo Tax without a  USA phone number?    I used that of a friend  to get the  verified phone number code.

Can you offer advice please?

TIA.

[CarissaM]

There are a few stipulations that would not allow you to file using a foreign address, those can be found here. 

Some non residents are unable to file with Turbo Tax, you can view the information here to see if this applies to you. 

Please comment if we can assist you further. @2021TTrequiresUSAphone

[jxinleblanc1]

Starting Oct 2024, TurboTax Live Expert can call and talk to you on your computer using your computer's speaker and microphone (no US phone number needed).  You can even make video calls so you can see the expert on your computer.  Please note: this feature is only available if you signed up for Full Service.  That is, an expert will sign and do your taxes for you.