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12uen
New Member

I want to delete this one and start a new one that will be better than having my incomes bad, i put the info for my second income first my main income is my social sec

 
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1 Reply
NigelG
New Member

I want to delete this one and start a new one that will be better than having my incomes bad, i put the info for my second income first my main income is my social sec

As long as you haven't gone far enough into the program that you registered or paid any fees, then you should be able to clear and start over.  Follow these steps (if you are using a mobile device to log in and the below steps don't work, try this on a computer)-

  • Log into your account
  • Hit the Take Me to My Return orange button (you need to hit this button or the option won't appear in next step)
  • Click My Account in the top blue banner
  • Select Clear and Start Over

If you cannot clear and start over because you have already registered the product, then you will have to create a new account.  You can make a new account with your same email address but a different username.  You might want to click out of all browsers and restart computer to make sure you don't get logged back into your old account.  The information from your old account will get cleared out automatically at the end of the tax season.


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