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I sent a copy of my tax return to an agent in the online drop down box in error, where does that copy go?

 
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DulceL
New Member

I sent a copy of my tax return to an agent in the online drop down box in error, where does that copy go?

TurboTax agents receive a diagnostic copy if you give them the token number.  Keep in mind that diagnostic copies wipe out your personal information such as names, SSNs, addresses, etc.  Only numbers tied into calculations and numbers inputted are shown.  This is something the agent does with you over the phone if you are in need of figuring out specific errors. Since you clicked on that option in error and did not give the 6-digit token number to one of our agents over the phone, the copy of your return was not accessed and was not sent to anyone.  Without the token number, it is inaccessible.

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6 Replies
DulceL
New Member

I sent a copy of my tax return to an agent in the online drop down box in error, where does that copy go?

TurboTax agents receive a diagnostic copy if you give them the token number.  Keep in mind that diagnostic copies wipe out your personal information such as names, SSNs, addresses, etc.  Only numbers tied into calculations and numbers inputted are shown.  This is something the agent does with you over the phone if you are in need of figuring out specific errors. Since you clicked on that option in error and did not give the 6-digit token number to one of our agents over the phone, the copy of your return was not accessed and was not sent to anyone.  Without the token number, it is inaccessible.

I sent a copy of my tax return to an agent in the online drop down box in error, where does that copy go?

OP is asking from TT Free. I thought Free did not include that service.

I sent a copy of my tax return to an agent in the online drop down box in error, where does that copy go?

Lots of posters incorrectly indicate the wrong version.

I sent a copy of my tax return to an agent in the online drop down box in error, where does that copy go?

Or they have the PLUS version which doesn't show up on this forum ... it really should ... HINT to TTdulce to pass on this improvement.

I sent a copy of my tax return to an agent in the online drop down box in error, where does that copy go?

FYI ... you can do this in the FREE version.

I sent a copy of my tax return to an agent in the online drop down box in error, where does that copy go?

Good suggestion!
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