TurboTax agents receive a diagnostic copy if you give them the token number. Keep in mind that diagnostic copies wipe out your personal information such as names, SSNs, addresses, etc. Only numbers tied into calculations and numbers inputted are shown. This is something the agent does with you over the phone if you are in need of figuring out specific errors. Since you clicked on that option in error and did not give the 6-digit token number to one of our agents over the phone, the copy of your return was not accessed and was not sent to anyone. Without the token number, it is inaccessible.
