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What kind of withdrawal are you trying to enter? You'll get a 1099-R if you withdrew $10 or more from a retirement plan. Here's how to enter your 1099-R in TurboTax:
Are you asking about withdrawing money from your prepaid Visa?
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card:
https://www.turboprepaidcard.intuit.com/
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