How can i view my taxes in full? For year 2020 several documents are missing including the direct withdrawal payment information sheet. My return shows 37pages

[joldol407]

To view what I’m looking for i need to check my “Connecticut information worksheet”  however when i download my return it is only 37 pages long and missing that sheet. When i view previous returns of other year they are complete and over 100 pages long.  I simply want to view when my direct payment withdrawal is scheduled .

[TasnimH2]

Hi there,

Thank you for reaching out and sharing your experience. Since it seems we’ve exhausted any known troubleshooting, we would like to investigate this issue further. If you’re willing, we would like to ask if you could provide a Diagnostic File of your return. This copy will be purged of all personally identifiable information. If you are willing, please follow the instructions provided below to get us the information we need. 

• TurboTax Online 

1.  Sign-in to your online account. ​ 
2. Click on “Tax Tools” to the left hand side of the screen. ​ 
3. A drop-down will appear. Click on “Share My File With Agent”. ​ 
4. This will generate a message that a diagnostic copy will be created. Click “OK”. The tax file will then be sanitized and sent to us. This action will generate a Token Number  
5. Please respond directly to this message and provide the Token Number that was generated.  

• TurboTax Desktop 

1. Open your return. ​ 
2. Click “Online” and select "Send Tax File to Agent". ​ 
3. This will generate a message that a diagnostic copy will be created. Click “OK”. The tax file will then be sanitized and sent to us. This action will generate a Token Number  
4. Please respond directly to this message and provide the Token Number that was generated.

Thank you

[joldol407]

Thank you very much 

the token # is 774414

[TasnimH2]

Hi @joldol407  I'm sending you a PM. 

Thank you