The firm claims rules for 945-X say they cannot refund the withholdings into the Roth. Are they correct?
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They are correct. They cannot refund money already sent to the IRS. If you did not replace the tax withheld with other funds when you converted (which you could have), then only the 1099-R box 1 minus the withholding was converted.
Enter the 1099-R and the box 4 withholding will be applied to your tax return to offset your tax liability or add to your refund - same as a refund of the withholding.
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