If you have a copy of your tax return from 2018, you can get the account number for the account associated with your Turbo Debit Card. The account number will be on line 83 of your tax return (specifically line 83c) which shows where the tax return will be direct deposited to. Note that this is not the card number, but rather the account number for the account the card is linked to.
With this account number you can send an email to onlinesupport at greendotcorp dot com (cannot link email in replies). You should include your name, address, phone number, and account number in the email along with a message explaining your situation. Explain that you no longer have access to this card and that you would like either someone to get in contact with you or have a new card sent out to you. They will reply to you within a few days and (hopefully) send you a new card.
Once you have your new card, you will be able yo create an online account for this card or reset your password if you have already created an account.
Hopefully you find this information useful as it took me weeks to figure this out without the help of Intuit, Green Dot, or the IRS. The levels of incompetence among these three companies is truly ridiculous and I would advise you not use them in the future.
Credit Karma, H&R Block, and IRS E-File can all be used in the future as opposed to Turbo Tax. Turbo Tax not only does not support its customers, it also used deceptive acts and practices to charge people for their "free" tax filing. Intuit has been the subject of multiple class action lawsuits and have proven themselves to be a terrible, untrustworthy, company that only cares about money (Thus why they offer such broken products and make you pay for tax support help even though you are in need of technical support help).
I have written to the Better Business Bureau (BBB) about this as well as contacted the FDIC about the practices of Green Dot. But I am sure Intuit does not care as it has plenty of other customers that it rips off who are not capable of getting resolutions.
I truly hope someone from Intuit reaches out to me to speak about ways they may rectify the issues they caused; but I am sure they will simply state that they are not responsible and, in turn, do nothing.
Please let as many people as you can know of the issues you faced with this company in effort to prevent them from making the same mistake of using this company.
I hope you are able to get this settled, because it's clear Intuit will do nothing to help with any of the problems they see. They will simply reply with the same responses they tell everyone and then be rude when you question them.
