As I explained in my post, the number you provided does not have any live reps. The only way to access the automated system to order a new card is if you have the last four digits of the card number, which I do not have since I no longer have access to the card.
When it asks me to enter my card number or SSN I enter my SSN and it says I have more than one card with them (one from 2018 tax return and one from 2019) and that I need to enter the last 4 digits of the card.
Furthermore, the automated system just tells you a recorded message to log into the website to get a new card, which I cannot do without the card.
This system is broken and causing me to not have access to the stimulus payment.
