Credit Cards showing as inactive

[carter leak]

Citi sent me a new credit card recently because my card had been compromised or the due date had expired. The card had the same number with a new due date. Mint continues to show the card as inactive and if I try to change it, the program reverts back to inactive and doesn't  bring in any transactions. I have also tried to go to Citi through Mint and it doesn't impact the result. As such, I am flying blind on my budgets and transactions.

[TerukoL]

This public forum is for TurboTax, so we will not be able to assist you with any issues regarding Mint. 

Please click How do I contact Mint support? for assistance with Mint. 

[Anonymous]

@TerukoL @TerukoL, that is incorrect. This is the same form that meant users are sent to as well

[Anonymous]

I am seeing the same issue with my Chase accounts. Even my main account which is used daily. Nothing I do seems to make it go back to active. Will switch to Rocket and close out my mint account if I don't find a solution in the next few days.

[inverness]

I am having the same problem with a Citi card. Any solution?

[Anonymous]

No solution. Finally got ahold of tech support and they did something that made some (not all) of the affected accounts active for one day, then they went back to inactive. He/she was quick to get off of the chat with me when he/she 'fixed' it with the advice to write back another day if it was not fixed. I got the feeling even then that it was not truly fixed and they did not know how to fix it. I haven't bothered to write back and switched to Rocket Money.