bank charge

[mdwilliams325]

I have tried to contact every email and phone number available on your website. Nobody will help me. I have used turbo tax since you came on scene back in the ninety's. Lately your customer service sucks. The last thing your robot told me 30 min's ago is someone would call me in 5 min's. Hasn't happened yet. I have an unauthorized charge on my bank account and I will give you 5 min's to  call me before I call the media and a lawyer.

[DoninGA · Accepted solution]

This is a TurboTax user community message forum.  We do not have access to your account and cannot help with any type of billing issue.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

On the contact website edit the product to CD/Download and the edition to Deluxe.  On the following screen enter your information and then click on the blue button labeled Get Phone Number
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)