bank charge

I have tried to contact every email and phone number available on your website. Nobody will help me. I have used turbo tax since you came on scene back in the ninety's. Lately your customer service sucks. The last thing your robot told me 30 min's ago is someone would call me in 5 min's. Hasn't happened yet. I have an unauthorized charge on my bank account and I will give you 5 min's to  call me before I call the media and a lawyer.