@kevster123321 wrote:
I’m in the military and I’m deployed right now I forgot my old account password for TurboTax and can’t get my agi number from last years taxes and I can’t recover my old password because I have a new phone number and not my US number. What can I do? If my taxes keep getting rejected
If you can't use the phone number to recover account access, you can run the Account Recover tool on the email addresses you can access. Then if that doesn't work, there is a "Try Something Else" method that I'll also describe below that looks you up a different way.
To get a list of your User IDs and recover account access, you can use the Account Recovery tool at the link below. Since you don't have the same phone number, instead run the tool on your email address(es) you can access. Before doing that, however, see this Note:
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck with that tool on your email address(es), here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link underneath it that says "Try something else", and it will look you up by SSN and other parameters.
