I entered my DFAS military W-2 and Turbo Tax is requiring payment still, but should not be. Is this this a software error?

[philipjhicks]

Per TurboTax Free Miilitary FAQ:
"To get started, enter your W-2 and verify your military rank when prompted within the TurboTax Online Product (Free Edition, Deluxe, Premium). Your discount will be applied when you are ready to file."

[DoninGA]

Make sure that you indicated you were active Military when completing your personal information in the My Info section of the program.

Additionally, right after completing the military W-2 there is a screen labeled Let's check for uncommon situations

Check the box Active military duty