I am active duty military and have selected that under my info and on my w2. Turbotax is still trying to charge me to file for federal & state

k-staring · ‎April 15, 2024

DaveF1006 · ‎April 15, 2024

It depends. Did you accidently upgrade to Turbo Tax live Service or live Tax Advice in your return? If so, you may wish to clear and start over to take advantage of the free return.

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k-staring · ‎April 15, 2024

No I have not selected live. I am using turbotax online Deluxe edition. I have already checked to make sure that wasn't the problem. I have also been on the phone waiting to speak to customer support for 3 hours now

DaveF1006 · ‎April 15, 2024

To clarify until someone gets on the phone with you, what rank are you?

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k-staring · ‎April 15, 2024

Active Duty E-7

CatinaT1 · ‎April 17, 2024

Did you mark this box when you were in your personal information section?

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I am active duty military and have selected that under my info and on my w2. Turbotax is still trying to charge me to file for federal & state