See this message when trying to download from ETrade. "Hmm, looks like we hit a slight snag in this section". I have tried evey day since the 15th, wil try again tomorrow

[tony_reynolds_27]

internet connection is good, i am using the online version premier edition of turbo tax.

[TiffanyL]

@tony_reynolds_27 

Can you try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

You can also try a different web browser to see if that works.

[tony_reynolds_27]

tried all the hints, even another browser. i believe i need to start over complete and erase eveything thru the tools section. turbo tax connects, but same message keeps coming up

[TiffanyL]

@tony_reynolds_27 

Before clearing and starting over, I would suggest reaching out to TurboTax Customer Support for further assistance with this issue.