Robinhood 1099-B Import Crashing

[zapped22]

Hi,

I'm using TY2020 TurboTax Desktop Premier DIY App and I'm trying to enter Investment Sale Info and selected Broker is "Robinhood - Markets" as the Financial Institution.  After clicking on "Continue", App suddenly CRASHES without any error message.

I'm trying to file my 2020 Taxes.

I'm currently using Macbook Pro M1 for this.

[HeatherPLO]

If you are using the Download/Desktop version, you will need to make sure you have updated your software.  To manually update for Mac, please see this Help Article.  

[zapped22]

Hi,

Thanks for your reply.  The steps here didn’t help me solve the issue.  I tried to manually re-install the software but it’s still crashing.

Is there a link that would point me to the manual update for Turbo Tax Premier 2020 Desktop for Mac?  I can’t seem to find it here.

[MichelleLO]

If the above steps did not resolve the issue, please reach out to TurboTax Customer Support for assistance with the issue you are experiencing.

What is the TurboTax phone number?