turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Mikek8
New Member

Wages & Income tab - Blank page when W-2 Update button pressed

I am using a laptop (Win10) to submit taxes. However, the program displays a blank page after selecting "Update" W-2.  I performed TurboTax updates following the issue and restarted the program, but it did not clear up the blank page issue.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
CatinaT1
Employee Tax Expert

Wages & Income tab - Blank page when W-2 Update button pressed

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question