There is a household resources worksheet that goes along with the property tax credit. Be sure you have included any extra income or marked zero. If your total household resources is over $69,700, then you are not eligible for the property tax credit.
For the property tax worksheet, you may have a bit of data stuck.
A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).
For stuck information follow these steps:
Online version:
- Delete the form/ worksheet- if possible, see How to Delete
- Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
- Log back into your return.
- Enter the information again.
Desktop version:
- Delete the form
- Save your return while closing the program.
- Update the program
- Open
- Enter the information again.
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