If the loan was refinanced or moved to a different lender in 2020 and you have two 1098's to enter:
First, delete both 1098's if you started to enter them. Do NOT try to edit them.
Enter the older loan first, enter box 2 as it is reported,
THERE WILL BE A SCREEN ASKING "WAS THIS LOAN PAID OFF OR SOLD IN 2020?" CLICK "YES"
(this screen will not appear if you go back and edit)
Continue through the interview
Next, enter the second 1098
If box 2 is blank, enter zero, otherwise enter what is in box 2. DO NOT LEAVE IT BLANK
Continue through the interview questions. Do not select that it is a HELC.
Since you clicked that the first 1098 was paid off or refinanced with a different lender, the mortgage balances (box 2) will not be added together.