Opening Application

6 replies
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My MacBook won't open the Turbo Tax 2019 App I just purchased because Apple can't check it for malicious software. It is saying that the software needs to be updated and to contact the developer for more information. Help!

CassLO

Level 11

Please try to Remove and reinstall TurboTax for Mac.

Please see the TurboTax FAQ's below for further assistance:

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danburchAuthor

Level 2

I deleted the app and reinstalled and got the same message.

CassLO

Level 11

Please call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.