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17 replies

Level 2
March 26, 2020

When can I get my free services code ? 

DoninGA
Level 15
Level 15
March 26, 2020

@Rummeh  wrote:

When can I get my free services code ? 


A Service Code is only issued by TurboTax support and then for only very specific reasons.  If you do not have a service code issue by TurboTax support then there is nothing to enter.

Level 2
April 2, 2020

How do I get a service code . I’m fighting cancer not getting a refund back . I can’t afford to pay

CassLO
Level 11
April 2, 2020

@Lolalolis For assistance with this, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

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Level 2
June 12, 2020

I'm trying to file my taxes and don't have the money to do it so I was wondering if I could get a service code #

macuser_22
Alumni - Champ
Alumni - Champ
June 12, 2020

@Dragon55764 wrote:

I'm trying to file my taxes and don't have the money to do it so I was wondering if I could get a service code #


READ the answers above.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
January 19, 2021

How do I get a service code

DoninGA
Level 15
Level 15
January 19, 2021

@854974 wrote:

How do I get a service code


A Service Code is only issued by TurboTax support and then for only very specific reasons.  

 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Level 2
February 1, 2021

So am having an issue so please help me get a code

Level 13
February 1, 2021

@3864Diane Just to clarify, do you currently have a service that you are having a problem using? A service code is a special code that applies a discount to the TurboTax Online fee provided by our support specialists for specific, pre-determined reasons. 

 

Please click What is a service code? to learn more. 

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Level 2
June 19, 2021

I was told I would get a 20% discount by one of the service agents in my conversations on June 18, but either she didn’t give me a service code or I misplaced it.  Can you issue me a code please.

Level 15
June 19, 2021

@elhitax2018 No one in the user forum can issue a service code.   You can try asking customer support again if one was promised to you.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
July 12, 2022

I need to find my service code

DoninGA
Level 15
Level 15
July 12, 2022

@James nice wrote:

I need to find my service code


A service code is only issued on an individual basis from TurboTax support.

 

See this TurboTax support FAQ for entering a service code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/enter-service-code/L5hWeDkAa_US_en_US?uid=l5ilw0he

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax