What is a 8960 hold reject code

Forum|Forum|7 years ago
June 8, 2019
113 replies
550 views

my return was rejected with a 8960 hold reject code. When I follow the link to fix my return it takes me straight to e-filing again. What is the code and how can I fix the return

TurboTax Premier Windows

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skareagle8

Level 2

Same here

comnenus141

Level 2

So I just got through to Turbo Tax by phone. They apparently are aware of the issue, and and "update" is supposed to be issued sometime on March 28 (tomorrow) that should correct this problem. It appears to be a software issue. Here's keeping my fingers crossed...

tt_support_sux

Level 2

This issue needs to be proactively communicated to affected users, it's a bug.

Since it's a bug, TT should do right by customers and offer a partial refund of fees or a discount towards next year's returns. Bugs like this combined with a lack of communication erode trust with customers.

SweetieJean

Alumni - Champ

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4709050-what-is-rejection-code-8960">https://ttlc.intuit.com/questions/4709050-what-is-rejection-code-8960</a>

sokolow

Level 2

Same issue here. Weird thing is I did my son's return weeks ago and it went through fine. So I guess something was broken in a subsequent update

rlmcleod22

Level 2

Same issue from my end. I am realizing that TurboTax is fine when all goes well, but their customer service is horrible! I'm never been through so many circular do-loops of automated phone menus! After nearly a decade, I will definitely do something different next year. Even a simple post to their website about the issue would be something. THROW US A BONE!

kumar-sriniv

Level 2

Filed on 3/24, got rejection notice today 3/28 with the error code that all are reporting here: "Error 8960: ..". Just opened Turbotax, which updated on start, declared that the "processing error has been fixed" and ready to e-file again. Proceeded with it and literally within minutes after filing, got the message "IRS has accepted your return". So I guess it was a goof-up on TT's end!! Phew..! Now, can I trust TT next year??

echostorm

Level 2

Anyone re-submit with Turbotax Live to know if they patched this issue? I just logged into TT Live without any notification that any processing error has been fixed.

AZstan

Level 2

Same 8960 hold problem with no way to fix it, no way to resubmit and no help or information fromTurbo Tax.

becky2016

Level 2

I have successfully resubmitted through the TurboTax online (not the desktop version).

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