What is a 8960 hold reject code

Forum|Forum|7 years ago
June 8, 2019
113 replies
552 views

my return was rejected with a 8960 hold reject code. When I follow the link to fix my return it takes me straight to e-filing again. What is the code and how can I fix the return

TurboTax Premier Windows

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Matt511

Level 2

The latest advice is to go through your entire return from the beginning and then re-file. I don't think so. I did a very abbreviated version, skipping large sections when that was an option, then re-filed. We'll see if that works. TT should really be able to locate the problem more directly.

Matt511

Level 2

Kind of funny, when you re-file now, the survey comes up that asks how your experience was, but everything is grayed out. So you can't give an update on your experience. Not happy. No, I am not likely to recommend this to my friend.

jmoilanenharper

Level 2

When I go to re-submit the Fed e-file it's saying I can't e-file an amended return and I now have to print it and send it in with a check. Anyone else have this problem or a work-around?

Anonymous_

Level 15

Make sure you did not inadvertently elect to file an amended return since amended returns cannot be e-filed.

echostorm

Level 2

I just successfully refiled - without any changes to my initial filing (E-filed) on Turbo Tax Live and Federal was accepted within 30 minutes without the 8960_Hold Rejection, looks like Turbo Tax Live and Desktop have had updates rolled out.

jmoilanenharper

Level 2

I have the downloaded version. Customer service walked me through how to remove the amended forms for both federal and state. Once those forms were removed, I was successfully able to re-file.

taulant-shamo

Level 2

my efile rejected with same error code 8960_Hold after 8 days, and resubmitted again o March 27, but as per notes here the issue should be resolved with March 28th release. If that is the case why can't the turbotax cancel the efile requests sent before March 28 in order for us to resubmit rather than waiting many days and ultimately getting rejected for release related issues and nothing to do with IRS.

echostorm

Level 2

I started a thread to petition Turbotax refund us some fees due to this issue as they really didn't handle this error well and wasted a lot of our time on phones and didn't communicate the resolution well. Chime in here: <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4711386-turbotax-will-you-give-us-a-discount-or-refund-against-the-fees-we-paid-for-this-turbotax-software-side-8960_hold-rejection-issue">https://ttlc.intuit.com/questions/4711386-turbotax-will-you-give-us-a-discount-or-refund-against-the-fees-we-paid-for-this-turbotax-software-side-8960_hold-rejection-issue</a>

Matt511

Level 2

My return appears to have been accepted. Very glad I did not follow turbotax's latest advice and go through the entire tax return again, just in hopes that the mysterious 8960 error would disappear. I went through it again, but skipped every section that the software allowed me to skip. Communication from Turbotax on both the problem and the solution was abysmal - nearly nonexistent, and much of what they did communicate was misleading and wasted a lot of time.

AZstan

Level 2

Echo storm comment is right on. I wasted three or four hours trying to resolve the 8960 problem only to find out that Turbo Tax caused the problem. No communication and very little help from Turbo Tax. At least they could acknowledge their error in FAQs.

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