What is a 8960 hold reject code

Forum|Forum|7 years ago
June 8, 2019
113 replies
550 views

my return was rejected with a 8960 hold reject code. When I follow the link to fix my return it takes me straight to e-filing again. What is the code and how can I fix the return

TurboTax Premier Windows

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santanu-basu

Level 2

js100421, is this something a TT internal person told you?

jdrogelio

Level 2

Reject 8960_hold: EFE messaging states the following: Your tax return is on hold pending a product update expected to be released by March 28th. Please check again for updates..
It will be fixed tomorrow

ammerris1996

Level 2

Your tax return is on hold pending a product update expected to be released by March 28th. Please check again for updates..
It will be fixed tomorrow

echostorm

Level 2

I just got federal rejected with the same 8960_Hold code too, looks like something is screwed up with Turbotax

ranjan_juneja

Level 2

I called TT and they updated that this is a known issues and they are working on fixing it.

NHAVEL

Level 2

I was told it will be fixed within an hour after spending over 30 min on the phone with customer service. They clearly aren't giving their agents all the info they need to help their customers, not her fault but that was very frustrating at 11 pm.

echostorm

Level 2

I don't know if this is TT not transmitting the 8690, my 2018 PDF shows that it was filled and sent. Dunno if the IRS is screwed up or TT omitted the form, regardless I would like to know when to refile

user55899

Level 2

@jdrogelio What does EFE stand for?

jdrogelio

Level 2