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Level 3

Question

W2G entry very slow

Forum|Forum|4 years ago
February 4, 2022
13 replies
1 view

I have several W2G’s to load. Each one taking over 20 minutes. You click on the first box then have to wait several seconds before you can enter any data, then allows the next box to be entered, then locks up again when you click the next box. I have cleared cache and even did Windows clean up. All updates are current. Even tried to unplug from Internet to see if it was sending data. Any one else with this problem?

LindseyLO

Level 12

So that you can get further assistance please reach out to Customer Support by clicking here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

miller1099Author

Level 3

My problem is not resolved. I attempted to contact support on Friday, but was on hold longer than I had time to wait. This issue is clearly a program problem. I'm not going to uninstall Turbo Tax again, or clear the cache, or upgrade my computer. I get that you want to call support and I will continue to try, but I don't have hours to wait on hold. How about someone there just install Turbo Tax deluxe and try entering W2G?

Critter-3

Level 15

First you do not need to enter all the gambling forms one by one ... you can skip that completely and simply enter the total amount won for the year ... simply say you did not get any W-2g forms. This is only lying to the program not the IRS since all they ever get from you is a total anyway. They get all the W-2g info from the issuer since they also get a copy of those forms. Entering in all the forms in the TT program is for your benefit only but if you have the ability to add them up yourself then please do so and quit pulling out your hair.

vckinder

Level 2

This is the absolutely worst thing in this program software this year for the taxable year 2021. Having the same problem entering the W2G's - They take forever at least 15 minutes on each one. You can fall asleep waiting for the next screen to come up. Turbotax has changed something somewhere as this has never been this awful before. However, when you call in to customer service, they are clueless how to resolve the problem. They tell you clear cache, cookies, uninstall Turbotax, reinstall Turbotax, the server is too busy, try later, your computer must be slow, or your internet must be slow. It's one big mess trying to get these enter. With the number that I have to enter, it will take a minimum of 8 hours to enter something so simple as a W2G. TURBOTAX - WHAT HAVE YOU DONE TO THIS PROGRAM. This is the same computer I have ran Turbotax on for several years and NEVER had these problems and nothing on this end has changed. Turbotax needs to get a PATCH TO FIX THIS PROBLEM!!!

vckinder

Level 2

Just finished another W2G entry - this one took 25 minutes to enter. Get the blue circle after every tab field and shows "not responding." It almost seems like the Turbotax server - the more tax returns getting processed, the slower and worse this is getting. TURBOTAX - PLEASE FIX THIS PROBLEM SO THESE W2G entries can be entered in something shorter than anywhere from 15 to 25 minutes.

Bob4748

Level 2

I am unable to enter any information in the W-2G fields in TT 2021 download version. I checked an older TT version (2019). Able to enter data. Contacted TT supporting for help. Still waiting for a fix to this problem.

miller1099Author

Level 3

@Bob4748

I hear you on this issue. I have used TT for many many years. They clearly have a bug in this section. I tried to call support several times. The support I received was terrible. I found more information searching the forums than they were able to give me. The standard answer is clear you cache, restart, reload the program. I ended up tallying them all up by casino and right clicking on the field and adding in notes separating them all out. I did find out that you cannot electronically file if you have more than 30 W2G. You have to paper file, which I had to do that last year as well. By combining them I could file electronically. Hopefully this works fine with the IRS, but if they come back I at least got TT on record saying I could do it this way. Whatever that's worth.

karen4091

Level 2

Yes! I'm having the same issue. Even rebooted, and have tried over a week thinking maybe tomorrow will be better. This is horrible. Takes about 10 minutes to do 1 W2-G form. I've used Turbo Tax for a long time and will never buy this product again unless they fix it. At this rate, I won't have all my data entered by April 18th.

high-g

Level 2

I have the same problem entering W-2 information. Not quite as slow as what you are experiencing, but still slow. I don't know why Turbotax changed the W-2 input format.

HeatherPLO

Level 14

@high-g

Have you tried the following to see if this clears up the lag?

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser as well or "incognito mode".

If none of the above steps resolve the issue, please reach out to us directly using the Help Article here.

Clear Cache

Delete Cookies

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

karen4091

Level 2

Hello,

Yes, I tried all that and nothing helped. What I noticed is that the form gets slower after each new W2-G is added. I just finally gave up, spent over 3 hours trying to load them and was only able to load 15. I decided to sum them all into 1 line and submit that way. This was not an issue last year.

tenuki

Level 2

same problem but it is taking me 35 minutes to enter one W2. is there a fix for this?

HeatherPLO

Level 14

@tenuki

If you are using the Online version, please try the below:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser as well or "incognito mode".

If none of the above steps resolve the issue, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

Clear Cache

Delete Cookies

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

tenuki

Level 2

I am using TT 2021 Home and Business, the download version. I deleted the first download and redownloaded it using Google Chrome. Same issue. I enter a number in a box and tab to go to the next box and it does nothing. I then click into the next box and I get the blue circle and at the top it says "not responding". So, I sit and wait for about 30 to 45 seconds and then I can enter another number. And on it goes.

Dkfuji

Level 2

Yes. I have the same issue. This is just unacceptable. 15-20 minutes to enter just one W2G. I spent 2 hours on the phone with customer service with no solution. I did everything suggested while the rep was online watching my account and entry. She still has no answers. Don’t bother with the cache and cookies crap. It doesn’t work neither does rebooting or downloading a completely new registration number. Nothing works. Fix this mess Intuit. I will be looking for a different product for 2022.

BTW, I have been a loyal customer for over 20 years. Don’t tell me it’s not your program. It most certainly is. Fix it or lose another customer.

ba0708

Level 2

It's the worst! I used to be a programmer there is no reason for this mess -OR- that they are not fixing this. Shame on TT. I've used your product for 16 years this will be the last year. Obviously this was not tested & with all the complaints here the fact you are not fixing this is again shameful. FIX YOUR INDEXED already!!!!!!! We who know what goes on inside the machine know this is a programming error. WoW is all I can say. Every single entry takes longer and longer. I was up to 38 minutes to enter 1 w2G. Terrible. And you are owned by quickbooks is that correct? Such a big company with pockets as deep as you have and you are ignoring your base out here? SO ridiculous and pathetic that this is being ignored. You will totally lose many customers next year. #shameful #badbadbiz

ba0708

Level 2

Meant to say fix you indexes. My typo. SO frustrated with this entire mess my flying fingers let me down & I didn't proof.

SHAMEFUL TT. You're fired!

scorder2232

Level 2

I found that if you enter the W2Gs through the forms part of the program rather than the step by step part of the program it won't freeze every single line. It lets you actually enter it at a normal speed. I had a lot of W2Gs to enter so this was a great workaround.......until the program crashed and lost the 160 W2Gs I had entered. So I entered them again, making sure to save after every one. Again, this seemed to be working great......until I closed the program and tried to reopen the return. It took 20 minutes of attempting to load the return to actually load the return, then another 15 minutes to switch it from step by step back to forms view. I called tech support, who says there is no problem with their program. I did also try the program on a second, brand new computer and it has the same freezing/glitching issue as soon as I try to enter a W2G. Their solution? Uninstall and reinstall the program. I am a very easy going person but there is no way on this Earth that I am going to enter all of those W2Gs AGAIN. I have used this program for many years and was a licensed tax preparer for many years before that so I can confidently say that this is not a user error issue, this is a program problem. I have never had any problems with their program in previous years, this is the first year. I have always had W2Gs on returns with no issues in prior years. So if you only have a few W2Gs, you can probably grit your teeth and get them in. However, if you have a lot of them then this program is simply not worth the frustration for the 2021 program. When I asked if they were planning on any solutions for this problem, they just offered a refund. So even if I can get through the program this year, who knows if is still going to be glitching all over the place next year since they say there is no problem. I am completely fed up with this program this year. Guess I have to go buy another program with the refund they give me and redo my entire return AGAIN with 6 days left to file. So disappointed with the product this year, especially since I have had nothing but great experiences with Turbo Tax for years. Hopefully they admit they have a problem and fix it. Good luck!

miller1099Author

Level 3

I hear you. They told me they were working on a fix. Here is the link: https://ttlc.intuit.com/community/tax-topics/help/why-does-turbotax-desktop-get-so-slow-when-i-enter-w-2gs/00/2596606.

If you go to the link it says it's solved, but it is not. I even signed up for updates and never received one. Like so many others I've used TT for almost my entire life and never ever had this much problems. To me it's not the issue at hand, it's the total lack of support. I've contacted support in past and had pretty good luck all around. Not this year. I don't know what has happened with this company, but support is terrible. If you look back at some of my previous messages, I had called support, but they don't let you talk to a tech. You get a person that acts as a go between. Just doesn't make any sense. Probable my last year with them. While I'm at it I think I'll even uninstall MINT as well.

dkpham

Level 2

That's very misleading to say the issue is solved. Status should be pending a fix or something.

I tried to do some research on whether w2gs can be summarized. IRS site doesn't give specifics on this, but people have mixed opinions. I would rather not get questioned and call attention to my return.

Huskersog34

Level 2

This is crazy. Twenty minutes each one if I am diligent about it and I have over 100. I may shoot myself after this. Thanks turbo tax. You guys are special.

Claura4542

Level 2

I reported this same issue last year and they assured me it would be fixed. It took me over 55 hours to enter my W-2G’s this year. I will read the reviews next year and will not be buying Turbo Tax again if the issue is not fixed. They’ve known about this issue so I have to assume they are not going to fix it.