Update not working

Forum|Forum|6 years ago
December 17, 2019
13 replies
1 view

Installed TurboTax Deluxe 2019 for Windows 10, download edition from Amazon. Update / Updater does not work. I feel I just paid for a piece of junk software. I have tried the manual update but that just freezes during an attempted update, gives a Error 1719. How am I supposed to use TurboTax if it can not be updated??? I am feeling robbed of my money at this point because I surely can not use the software without updates on tax laws, tax tables, etc. Solutions?

Best answer by Thor88

SOLVED (possibly) : I use Windows 10 x64, so on the TurboTax shortcut icon on my computer desktop I right clicked and chose the option to 'Troubleshoot Compatibility', and I chose to run the program as Administrator. That seems to have solved this, as a successful update ensued. Hopefully this is all that was the issue, as frustrating as it was to get to this solution. Perhaps Intuit / TurboTax should add this solution as something for people to try that have this same issue.

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geltner

Level 2

I have loaded 2020 Turbotax Home & Business to my other computer.

I have gone through a number of updates since I first installed it.

When I attempted to load the latest update on 1-29-21, I got an error "Microsoft Installer Error 1310"

I manually updated Turbotax and it appeared to load, however, when I tried to run Turbotax it keeps going to the update function and generates the same error and never lets me get back in to Turbotax.

Help!

R Geltner [phone number removed] [email address removed]

MichelleLO

Level 15

@geltner Please see the TurboTax FAQ Troubleshoot TurboTax for Windows updating issues for assistance with troubleshooting your update issue.

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NCKat

Level 2

I replied directly to the post on which I was commenting. I don’t know how or why the post was relocated.

Jimwishart

Level 2

can not find my saved returns

MichelleLO

Level 15

To clarify, are you using TurboTax for Desktop? If so, please see the below TurboTax Help Articles to assist you with locating your tax data files:

Find your tax data file (.tax file) in Windows

Find your tax data file in Mac

@Jimwishart

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esize85

Level 2

Tell me about it. Not to mention no one answers the phone when you call customer support. It loops for 20-30 minutes and hangs up on you. Then you try to let them call you back and they do and still no one on the phone. What a joke! Have to turn to forums to get any kind of answers. I’ll be switching to HR Block software next year.