TurboTax Not Working

Forum|Forum|6 years ago
July 12, 2020
95 replies
519 views

Anybody else unable to move forward in turbotax? I just get a spinning blue wheel. Been impossible to use for several days. Very slow progress.

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Davemn1950

Level 2

It took me three different support people to allow me to enter my W2's but then I got to the deduction section and it turns out I can enter the information but it does not recognize that you enter it when you get to the summary page at the end.

skerch1

Level 2

Ever since Microsoft updated my pc from Win10 to Win11 I have been completely unable to load TurboTax software......application just spins for a few seconds and then nothing.....no response nothing. I'm not sure what has happened but TurboTax developers MUST contact Microsoft to determine what has caused this issue! It is completely unacceptable to not be backwards compatible on a windows platform with a simple windows update!

Does anyone else have this issue????

SForrestLO

Level 11

Have you tried to uninstall and reinstall the software?

@skerch1

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dlgaffney

Level 2

I am trying to reinstall Turbo Tax 2021 Premier on a new Windows 11 computer. When I enter my license code to select my download list, I am ask to select operating system, PC/Windows or MAC. However, I cannot select PC/Windows - it says this system is not supported. Duh

HeatherPLO

Level 14

We would like to take a closer look at your experience. Please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

@dlgaffney

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