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I received an e mail telling me that my 2021 Turbo Tax download is ready. I have a license code. I logged into TT and went to downloads. The last down load shows 2019. I used TT for 2020 and it isn't shown nor is my 2021 download. I have tried using the help but the computer does not have the information I need. The instructions do not take my problem into consideration. So, where is my 2021 download and how do I get to it. I am using windows 10. 

TurboTax does ask a question about whether the distribution was a Qualified Disaster Distribution. If that is what you mean by your question, then you can continue with your tax return. 

If you would like to file an extension, you can, of course, do that as well. 

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@Dalpaugh  wrote:

I need to talk to a live agent

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Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

Go to this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Why is my refund different than the amount on the tax return I filed? (updated 2/5/2021)

All or part of your refund, including any amount for the Recovery Rebate Credit, may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.

We also may have changed your refund amount because we made changes to your tax return. This may include corrections to any incorrect Recovery Rebate Credit amount. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.

Tax Topic 203, Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unemployment Compensation Debts has more information about refund offsets.

@Victorialee1

See How do I contact TurboTax? for your options in reaching a TurboTax phone representative.

If you need more personal assistance, see TurboTax Live for your options.

TurboTax Live is an online product that lets you get help and guidance from a tax expert when preparing your taxes. When you use TurboTax Live, you can work with a tax expert whenever you need assistance. You can even talk to a tax expert live while you both look at your return.

Go to How do I get TurboTax Live? for instructions on obtaining personal support.

Here is a Help Article that can help you access your 2019 tax return. 

@estroupe4

Yes, you are correct that an amended return should be filed to claim the credit. 

TurboTax will walk you through how to include the missing stimulus payment in your return. The Recovery Rebate Credit will appear on Form 1040-X, Line 7 Column B, as a change from the originally filed amount in  Line 7, Column A.

For more information, see: 

How do I amend my 2020 TurboTax Online return?

2020 Recovery Rebate Credit — Topic G: Correcting issues after the 2020 tax return is filed

@philbs

@Matt2424  Well the different is 1400.  Did you already get all the 3rd stimulus checks for everyone listed in  your return?  Or did you add another dependent?   Check 1040 line 30 for it.  

Hello where is that live agent.