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Level 1

Question

Needs Update Loop

Forum|Forum|6 years ago
February 11, 2020
14 replies
1 view

When I get to the last step, TT won't let me e-file because it says there is an update but when I update it says that everything is already up to date. I called and was told I am not alone in this problem and that it is being fixed. Is there any news? It's quite frustrating!

DawnC

Level 15

You can use the link below to sign up for notifications and also if you would like to try the workaround steps, they are listed below too and have worked for some users. When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.

However, after updating, the same message continues to reappear, resulting in an endless loop.

Workaround

Some customers have been able to successfully e-file with this workaround:

Follow the steps in the article Troubleshoot TurboTax for Windows updating issues.
Now try e-filing again. If that didn't work, first uninstall and then reinstall your TurboTax program.
Finally, if you're still unable to e-file after following the above steps, you can either sign up to be notified by email when a fix has been released, or you can file a conventional paper return.

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blownchow2000

Level 2

I am using the CD version of Deluxe on Win7. I am also stuck in the update loop when trying to file Federal Return only. I have downloaded the Ohio forms but am filing those on Ohio's site since it is free. I have filed taxes this way for years and never had this issue before. I have tried reinstalling software but it wont allow me to open the return without downloading the Ohio Forms. I have also tried removing the State forms using the state cleanup tool but since TT has to be closed to use the removal tool, TT wont allow me to open the return without getting Ohio forms again. Open for suggestions and hoping a patch comes through quickly.

Thanks

blownchow2000

Level 2

Replying to my own message here. I found this updater and it worked. I was able to transmit my federal returns. Hope this helps others, good luck...

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product key removed]e-premier-home-business/00/26041/message-id/187

TravisCycleInc

Level 2

I can't install my free state tax download.

AshleyA129063

Level 12

@TravisCycleInc which version of TurboTax are you using? Online, Desktop or downloaded?

jtellez818

Level 2

I am stuck in this loop trying to file my Illinois state taxes. Is there a workaround for IL yet?

20taxes20

Level 2

I was able to get past this issue using a manual update process - found here:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product key removed]e-premier-home-business/00/26041/message-id/187

Download the file, run the updater and try to e-file your taxes again. It has worked for a number of folks with this issue; it certainly worked for me.

The TurboTax program even seems to run a little smoother after this manual update, so I have to wonder what was left out of the last set of updates they pushed out...

DobbyTheElf

Level 2

Unfortunately even this generates an error; I get an error that says TurboTax 2019 is not installed, but it is.

CassLO

Level 11

@DobbyTheElf Please see the TurboTax FAQ below for assistance with this error:

Error: "A version of TurboTax is already installed..."

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MikeT1000

Level 2

Here's the FIX via the TurboTax support person: I have the CD Deluxe version, so clearing cookies is not applicable. He first had me check my windows 10 for updates - which I had some pending, so I completed those. Then he had me check my McAfee antivirus for updates - which I also had one pending, so I completed that. He then sent a link to my email address for a MANUAL update of TurboTax. This takes a few minutes to install and prompts you through it. Don't run the TurboTax program till it is complete. Once it was done I started TurboTax and answered YES to install updates. I went to the final Transmit prompt and BOOM!, it worked perfectly! All done! I'm not sure which of the solutions actually did the trick or if all these steps were needed. Try your Windows and antivirus updates first and if that doesn't work call for the MANUAL update link to be emailed to you. Here's their number: [phone number removed]. Give them your case # if you have one for faster response. If they're backed up they are nice enough to call you back with the callback number you leave. Good luck! Oh, by the way I tried uninstalling and re-installing the CD before all this but that didn't help. If you try a reinstall, back up your data to a different directory if you know how. I had to copy the 'cai' form (california) back over from the backup cuz it was expecting me to pay $39.99 for it. Also, if you reinstall the CD without erasing it first there is an option to 'repair' a previous install. I never tried that, but it could work. Don't worry, you can reinstall or uninstall the program without losing your data. It is stored in a different area (under Users). Also, another support person told me that this was an error message that occurred when the TurboTax servers were 'overloaded'. He had me turn off the Firewall to fix the problem, but that didn't do anything at all. I think he didn't know what he was talking about. Hmm. Other suggestions about closing the program or Rebooting didn't work either. Anyway, good luck. Hope this helps!

AkinaLO

Level 15

This article can also help with update issues.

State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

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kdreyer17

Level 2

I am having the same problem. It is caught in some loop.

JamesG1

Level 15

Are you using TurboTax for Windows CD/Download?

This TurboTax Help addresses the issue.

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Chrissy D

Level 2

After trying every option posted to this string, this finally worked.

Very frustrating to have to repeat the final steps 10-12 times. I've spent 2 hours trying to file. Never would have thought doing my taxes would be easier than filing them.

Appreciate your help!

Biga2211

Level 2

I've tried all the steps on this blog, was forwarded the update by TT customer service. Removed TT and then reinstalled. Nothing is working. Same error reappears when trying to e-file. Quite frustrating especially after paying the fee to e-file state return and also paid for the deluxe version. TT please fix ASAP! This is taking more of my time then actually it did to complete my taxes....

esloquent

Level 2

I use a mac. The manual update seems to be for windows. Is there a manual update for mac?

CassLO

Level 11

@esloquent There is no manual updates for a Mac, you would simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them. please see the TurboTax FAQ's for assistance for updates for MAC:

How to update Mac OS X

Troubleshoot TurboTax for Mac updating issues

What is a manual update?

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esloquent

Level 2

I have uninstalled and reinstalled Turbotax multiple times and I still get caught in the loop of hell. It keeps telling me that I need to update, but I have already updated. I get all the way to the end of the process and click to efile my taxes and it won't "validate" because it says it needs an update.