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Forum|Forum|1 year ago
February 22, 2025
342 replies
1392 views

Need to speak to someone, or email, but don't want to call

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7016593133

Level 2

So I haven’t fully signed my taxes yet. When I went to see the fees coming out of my check I have a fee for premium expert help that I somehow accidentally clicked on. I was seeing what could be done to get that charge removed.

deshonsanders662

Level 2

I need a loan until my income tax comes in

DoninGA

Level 15

@deshonsanders662 The TurboTax 2025 tax refund advance was discontinued after 02/28/2026.

deshonsanders662

Level 2

i need a loan

vanclevebobby

Level 2

Curious if you offer discounts for Turbotax not meeting expectations compared to past interactions/tax years? Last year, I scheduled a phone appointment same day and spoke to a tax expert on the phone for ~1 hour prior to her completing my taxes and explaining my expected refund. Totally different experience this year. I had to call the TurboTax number because I did not receive a call at my scheduled time. I tried rescheduling to a different time a couple hours later on the same day and still no call. When calling Turbotax, I spoke with someone who informed me that she would assign me to a tax expert, which indeed did happen. Communication has been limited over the chat feature and I still haven't actually spoken with her on the phone nearly 72 hours after my original appointment was scheduled. Not to mention my price preview is showing an expected amount that is over 80% higher than what I paid last year. It doesn't sit right with me that I may potentially pay 80% higher rate for a lesser service.

xmasbaby0

Level 15

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

@vanclevebobby

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

surely

Level 2

SCHEDULE B 1099 - DIV. TAX EXEMPT INTEREST TOTAL MUST MACH % FOR EACH STATE. MY FUNND HAS HAS 42 STATES--MUST MATCH TAX EXEMPT INTEREST==NOT ENOUGH ROOM

Cassandrazamora

Level 2

Tax return sent back to turbo from my bank , I need another check issued to me

DoninGA

Level 15

@Cassandrazamora

TurboTax does not receive any kind of tax refund, federal or state.

If the bank rejected the federal tax refund then the refund was sent back to the IRS. The IRS will either mail you a check to the address on the tax return or will mail you a CP53E notice requesting bank information for a direct deposit - https://www.irs.gov/individuals/understanding-your-cp53e-notice

kcapelo21

Level 2

My refund was due march 16 and they won’t let me check the status on my 687 state return also my federal was supposed to be 239 but i only got 104 please help

user17738438732

Level 2

TurboTax won’t let me enter state ID on federal carryover worksheet

Jan415form

Level 2

hello,

I am trying to finifh filing but it says a issue dte on my drivers license is required. there is no issue date on an Ohio drivers license. ir won.t let me continue without it.

DoninGA

Level 15

@Jan415form The IRS does not need your driver's license number for filing a federal tax return. Just indicate you do not have a license or any other identification and continue with your filing.