Forgot password

When you forget your password you can use this link for assistance.

• Forgot TurboTax Online Password

Once you have your password, use this link for your 2019 tax return.

• How to access a prior year return

Here is a link to the TurboTax help center phone number.

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@slangford wrote:

Please reset my password.

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This is a user community forum, but we can tell you how to reset the password.  I'll give you two methods below.

You need to first be sure you don't have multiple accounts.  Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) and reset passwords :

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters and allow you to reset your password.

You need the account information that was used to set up your account. If you don't have that information or you need assistance getting back into your account, you can follow the steps in this TurboTax FAQ here.

@Dogfarts5

Please post your question here for further assistance.  If this is in regards to a forgotten password, please see this Help Article for instructions on Account Recovery. 

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@tazzme0761 wrote:
I got a code but would not let me put in ???????

I received a code ..But  could not apply

 

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Sorry, but that's too vague.  We don't know what you are doing and what kind of code you are referring to.

And what product are you using--Online TurboTax or desktop software (CD/download)?

We are glad you were able to reset it. Thank you for the update!

@cherrilh1