2019 TurboTax - "All Available activations for that code have been used. Error code:603"

Forum|Forum|6 years ago
January 23, 2020
87 replies
415 views

I installed the 2nd PC with the key I purchased. I got this error:
"All Available activations for that code have been used. Error code:603"

Due to TT CA State download bug last week, I tried to install/uninstall TT couple times on the same PC.
Do I lost one new PC installation chance when I reinstall on the same PC???

TurboTax Home & Biz Windows

Show previous replies

EbonyA

Level 13

@meier Please review this FAQ; if you need further assistance you may contact /Turbo Tax support - contact details can be found here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

RickA1

Level 2

Called customer service regarding the miscount of activations on the same PC with no resolution other than to purchase another set of licenses. No manager available to escalate to during normal business hours. Really disappointed customer service cannot resolve a simple yet common issue.

mesquitebean

Level 15

@RickA1 wrote:
Called customer service regarding the miscount of activations on the same PC with no resolution other than to purchase another set of licenses. No manager available to escalate to during normal business hours. Really disappointed customer service cannot resolve a simple yet common issue.

Did you see this info, which may or may always help, but it's something to consider, since it has resolved it for many, including me.

I forgot that I had left a thumb drive in a USB port the other day, and when I launched TurboTax, it asked me to activate. I removed the thumb drive, and TurboTax launched normally without requesting a license code.

Your computer system has to be the same way as when the program was originally installed and activated, or TurboTax can think it's a different computer. For example, if you currently have plugged in a USB device (external drive, thumb drive, printer, etc.) that wasn't plugged in (or turned on) when it was originally installed, then try unplugging that device. It can also work the other way around. If you had a USB device plugged in originally that isn't plugged in now, plug it back in. Another user also reported it can happen with an SD card as well; he had to put his SD card back in.

Are you using a VPN by any chance? Have you tried it without the VPN?

dorencia1

Level 2

TerryJagmin

Level 2

I didnt go kto 2019 I went to 2020 and needfed a code which I don't have

mesquitebean

Level 15

@TerryJagmin wrote:
I didnt go kto 2019 I went to 2020 and needfed a code which I don't have

You may need to explain your situation more.

What does "I went to 2020" mean?

Are you just now installing 2020 TurboTax for the first time and need the activation code?

Or had you been using the 2020 software for a while, then suddenly it is now asking you again to re-activate?

If the latter, we can tell you a workaround that may not need the code.

rhonda spradley

Level 2

customer is still having issue w/ turbo tax deluxe 2021 giving her an error message of "code is associated with a different account. how would we assist customer please? ty

DaraLO

Level 12

@rhonda spradley Are they using TurboTax Online or the Download/CD product? Can you provide additional information, for example, is there an error code attached to the error message? What type of code is this and where are they entering this code?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Calpike

Level 2

Have had this problem in past years and am having again in 2022. I downloaded and activated but TT asks for the activation key each time it updates and after 5 updates, it won't accept the key anymore. Help.

VolvoGirl

Level 15

You have to call in and get a new code. How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Make sure your computer is the same way when you originally installed it. Like with no flash drives plugged in or plugged in if one was. It asked me again so I just closed the program and took out a flash drive that was plugged in and tried again. It worked. Or you may need to connect a flash drive or printer or something that was connected when you originally installed the program. One person found to disable his virus scanner and firewall first and then it opened.